Shipping policy

SHIPPING

Local Store Pick-Up

  • Place an order online, wait for your "ready for pickup" email, and visit us at our Almacenes Plaza store in Plaza Centro Mall in Caguas, Puerto Rico.
  • Bring any evidence of your order so we can verify you are the actual customer.

The Order Process

  • Allow 1-2 business days (except weekends and holidays) for processing your order before it ships from our warehouse. 

Make sure that you provide us with a correct and valid address, so your order arrives on time and to your desired place. We are not responsible for lost or returned packages if the customer provides an incorrect address. Once that we let the package orders on the Post Office, we don't have any control of the arrival dates, delays, or lost packages. If the order gets lost or returned because of an incorrect address (provided by the customer at the checkout), the customer will be responsible for the shipping fees to receive the order back again. If you're in P.R., we can send the order to your nearest store and that way you don't have to pay an additional shipping fee. All other others will be re-sent by mail.

Orders made on weekends will be processed on Mondays. Please make sure to provide a valid e-mail address or a telephone number so we can contact you if any of the items on your order are not available. 


Delivery Time

  • Time begins counting once the order has been shipped from our warehouse.


Second day/next day order processing

  • Orders placed before 12 pm normally ship on the same day. Orders placed after 12 pm, will normally ship on the following business day, (excluding weekends and holidays).
  • All deliveries will be shipped by USPS (United State Postal Service)
  • You will receive an email notification once your order was shipped.
  • Delivery time begins once the order has been shipped from our warehouse.
  • Due to covid-19 shipping delays may occur.

I you have any questions please contact our customer service department at the following email: customerservice.aplaza@gmail.com


Contacting us 

If you still have questions about your order, please contact customer service by phone at +1 (939) 353-5155 from 9:00 am to 6:00 pm (Atlantic Standard Time) or by email: customerservice.aplaza@gmail.com


Cancellations

Orders or parts of an order may be cancelled by our system for various reasons.


 Possible reasons include:

  • Your item has become unavailable
  • We are having difficulty processing your payment information
  • We are unable to ship to the address provided


If your order is cancelled, you will receive a notice via email. You will not be billed for any cancelled items. Once an order is cancelled, it cannot be reprocessed and must be submitted again on our website.  


Customer Requested Cancellations

Our system is designed to process and ship orders as quickly as possible. After you have placed your order, you cannot cancel or change your order. Once you receive your order in the mail, you may simply return any unwanted items by following our instructions for returns.